Digital Scientists®

Analytics & Dashboards

Data that drives decisions,
not reports nobody reads.

Most businesses have more data than they know what to do with. The problem isn't the data — it's that it lives in silos, takes hours to pull together and arrives too late to change anything. We build dashboards that make business intelligence immediate, accurate and actionable.

The problem we solve

When your data stops being useful.

📋

The monthly board pack takes three days to pull together and is already out of date by the time it's circulated.

🔀

Sales numbers are in the CRM, financial data is in accounts, operational data is in spreadsheets — and nobody has a complete picture.

Decisions are being made on last month's data because this month's isn't ready yet.

🔍

You can't identify which clients, services or channels are actually profitable — you can only see revenue, not margin.

📉

Performance problems only surface at month-end review — by which point the opportunity to intervene has passed.

🤷

Different people are working from different numbers, leading to conflicting narratives about how the business is performing.

What we build

Business intelligence for every layer of your organisation.

From real-time operational monitoring to executive-level strategic reporting — we build the dashboards that give each level of your organisation the information they need to act.

💼

Sales & Pipeline Dashboards

Live view of your pipeline by stage, value, age and owner. Conversion rates, lead sources, average deal size, forecast accuracy. Everything a sales leader needs to manage a team and a pipeline without relying on sales rep self-reporting.

Pipeline value by stageConversion rate by sourceActivity per repForecast vs actual
🏭

Operational Dashboards

Job status, resource utilisation, SLA compliance, field performance and throughput — in real time. Built for operational managers who need to spot blockages before they become problems.

Job completion ratesSLA breach alertsResource utilisationBacklog & queue depth
💰

Financial Reporting

Revenue by client, service line, team and month. Margin analysis. Debtor visibility. Cash flow projection. Built directly from your Zoho Books or accounting system data — no manual exports.

Revenue vs budgetGross margin by serviceDebtor ageingCost vs revenue by client
📣

Marketing Analytics

Where leads are coming from, what they cost, which convert and at what value. Unified view across your website, ads, CRM and campaigns — so marketing decisions are based on outcome data, not vanity metrics.

Cost per lead by channelLead to close rateMarketing-attributed revenueCampaign ROI
👤

Customer Intelligence

Lifetime value, churn signals, satisfaction trends, service uptake patterns. Understand your customer base well enough to predict behaviour, protect relationships and identify upsell opportunities before your competitors do.

Customer LTV segmentationChurn probability scoringNPS trendsProduct/service penetration
🎯

Executive Dashboards

A single view of organisational health — revenue, pipeline, operations, satisfaction and team performance — that gives leadership the situational awareness to make strategic decisions without waiting for a monthly report.

Business health scoreStrategic KPI trackingDivisional performanceRisk & opportunity flags

Platforms & integration

We connect to where your data already lives.

Data sources we connect

Zoho CRM — contacts, deals, activities, pipeline
Zoho Books & Accounting — invoices, expenses, P&L
Zoho Desk — tickets, SLAs, customer satisfaction
Zoho Inventory & FSM — stock, jobs, field operations
Google Analytics 4 — website traffic and behaviour
Google Ads & Meta Ads — campaign spend and conversions
QuickBooks / Xero — where Zoho Books isn't in use
Custom databases & internal systems via API

Built on Zoho Analytics

Zoho Analytics is the natural home for businesses already in the Zoho ecosystem — it connects natively to every Zoho product and provides a powerful, flexible BI environment that doesn't require a data engineering team to operate.

For more complex requirements — multiple data warehouses, high-frequency data, custom ML models — we build on dedicated BI stacks (BigQuery, Looker Studio, custom) with ownership handed to you on completion.

Zoho AnalyticsLooker StudioBigQueryCustom BIAPI-connected

How we work

From scattered data to live intelligence.

01

Data audit

Where does your data actually live?

We map every data source — CRM, accounting, field systems, spreadsheets, marketing platforms — assess data quality and identify the gaps that will need resolving before reporting is reliable.

02

Metrics workshop

What decisions do you need to make?

We run a structured session with leadership and operational leads to define the decisions each dashboard needs to support. We don't build reports — we build decision-support tools.

03

Architecture & design

How do we structure the intelligence layer?

Data model design, integration architecture, calculated metrics and dashboard layout — documented and approved before any build work begins.

04

Build & connect

Connecting sources and building views

We build the data connections, calculated fields and dashboard views. Each dashboard is tested against real data — including edge cases and known problem scenarios.

05

Review & refine

Does it match the reality?

We review every dashboard with the people who'll use it daily. Adjustments are made until the output genuinely reflects what the business needs to see.

06

Training & handover

Your team, in control

We train your team on how to use, interpret and extend the dashboards. Documentation is provided. You're not dependent on us to add a new chart.

Ready to stop making decisions in the dark?

Book a free discovery call. We'll look at your current data landscape, understand what decisions you need to make and give you an honest view of what's achievable and in what timeframe.