Software for retail businesses
Business software that helps retailers grow loyalty and repeat revenue.
Fusion Flow gives independent retailers and retail chains a Zoho-powered system for managing customer relationships, loyalty automation, email marketing and supplier management — reducing churn and growing repeat spend.
Why retail businesses choose Fusion Flow
The problem
What's holding most
retail businesses back.
No customer database to market to directly
Retailers who rely entirely on footfall and social media are vulnerable. A CRM built from purchases and loyalty sign-ups enables direct marketing to a known audience.
Seasonal campaigns not planned or automated
Black Friday, Christmas and January sale campaigns planned late and executed manually deliver a fraction of the revenue of well-timed automated sequences.
Lapsed customers not re-engaged
Customers who haven't purchased in 6 months are often reachable with the right message — but without a CRM, you don't know who they are.
Supplier invoices and payments not tracked centrally
Retailers managing multiple supplier relationships across email and paper need a central supplier record linked to purchase orders and payments.
What's included
Everything in your
Fusion Flow setup.
Customer CRM
Build a customer database from purchases and loyalty sign-ups — every customer with their purchase history, preferences and contact details.
Loyalty Automation
Automated loyalty communications — birthday offers, milestone rewards, exclusive previews — that make customers feel valued and return more often.
Email Marketing
Seasonal campaigns, new product launches and sale announcements sent to your full customer database through Zoho Campaigns.
Lapsed Customer Re-engagement
Identify customers who haven't purchased in a set period and send targeted re-engagement offers to bring them back.
Supplier Management
Supplier records with contact details, agreed terms, purchase order history and payment tracking.
Invoice Integration
Supplier invoices and customer trade account billing managed through Zoho Books with automated payment reminders.
Get started
Set up in minutes —
or we'll do it for you.
Register your free Zoho trial
Start a free 15-day Zoho trial — no credit card, no commitment. Access the full platform immediately and configure it to your workflow, or follow our industry setup guides. Reach out any time if you have questions.
Start free Zoho trial (UK & EU) →- 15-day free trial, no credit card needed
- Full Zoho One suite — 45+ apps included
- Upgrade to a paid plan only when you're ready
- Based in the US? Sign up here →
Let us configure it for you
As authorised Zoho Partners, our team will configure Zoho precisely to your business — workflows, automations, pipelines and data migration all handled by us. Most businesses are live within 1–2 weeks.
Talk to our Zoho team →- Discovery call
- Configuration
- Data migration
- Training
- Go live & support
FAQs
Questions about Fusion Flow
for retail businesses.
Can it integrate with our EPOS system?
Zoho has an open API and we assess EPOS integration options during the discovery call. Many modern EPOS systems can push customer and transaction data to Zoho.
Can it manage both in-store and online customers?
Yes. Customer records aggregate purchase history from in-store EPOS and your ecommerce platform — giving a single view of each customer.
Can it handle trade accounts separately from retail customers?
Yes. We configure separate customer types for retail and trade accounts with appropriate pricing, invoicing and communication sequences.
How long does setup take?
Most retailers are live within 2–3 weeks, including customer data migration and team training.
How much does Zoho One cost?
Zoho One gives you the full suite of 45+ integrated business applications for around £37–£45 per user per month (depending on your plan and number of users). This includes a professional mailbox on your own domain — meaning most businesses can remove their Google Workspace or Microsoft 365 licence costs entirely. If your requirements are more specific, individual Zoho apps are available on free or lower-cost tiers. Most businesses find Zoho One extraordinary value compared to running separate tools for CRM, email, billing, documents and project management. Talk to our Zoho team to find the right plan for your business.
What's included in Zoho One?
Zoho One is an operating system for your entire business — 45+ fully integrated applications at one price. Here's what's included:
All apps are connected — data flows between CRM, finance, HR and support automatically. Talk to our team about how to get the most from Zoho One for your business.
Complete the picture
Software works best alongside
a great website and strong SEO.
Website for retailers
Pixel Perfect — retail websites with product showcases, store information and online enquiry capture.
→SEO for retailers
QuickFireSEO — rank for local product and retail searches in your area.
→Ads for retailers
AdSpark — Google Ads targeting product and retail searches for immediate footfall and online sales generation.
→Know your customers and keep them coming back.
Fusion Flow gives retailers a customer CRM, loyalty automation and email marketing platform — turning one-time buyers into regulars.